Being present.

Consider the surgeon who is counseling a family in the pre-op. She is laser focused on the task at hand, and not concerned by anything else. Her ability to be fully immersed in the moment and focus only on the task at hand conveys leadership. Her presence instills...

Customers Vs. Users

Are you a user or a customer? When I go to a restaurant and order a meal I’m their customer. I’m trading my dollars for a service that they are happy to provide me. I’m also their user since I’m the one consuming the food. When I’m...